Refund policy

Return and Refund Policy

Effective Date: August 8, 2026

At AvelisseChic.com, we want you to love your purchase. If something isn't quite right, we are here to help make it right. Please review our policy below regarding returns, exchanges, and refunds.

1. Eligibility for Returns

  • Timeframe: You have 30 days from the date your order is delivered to request a return or exchange.

  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Non-Returnable Items: Gift cards and final sale items (if marked as such) cannot be returned.

2. How to Start a Return

To initiate a return, please follow these steps:

  1. Contact our support team at support@avelissechic.com with your order number and the reason for your return.

  2. If your return is approved, we will provide you with the return shipping instructions and the designated return address.

  3. Please securely pack your items in their original packaging.

Note: Customers are responsible for paying their own shipping costs for returning items, unless the item arrived damaged or defective.

3. Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

  • Late or Missing Refunds: If you haven’t received a refund after 7 business days, first check your bank account again, then contact your bank or credit card company. It may take some time before your refund is officially posted.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged item for the same thing, send us an email at support@avelissechic.com.

5. Damaged or Defective Items

If your order arrives damaged, broken, or incorrect, please take a photo or short video showing the issue and email it to us at support@avelissechic.com within 48 hours of delivery. We will happily send a replacement free of charge or issue a full refund.

If you have any questions regarding our return policy, feel free to reach out to our team at support@avelissechic.com.